Knowledge base

QUESTIONS (7)

Need a Quick Guide? You’re in the right place! Check out our most frequently asked questions here!

Cancellations (9)

What happens if the event gets canceled?
Can I request a refund?
What are refundable rates?

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Changes (5)

How do I change my reservation?
How can I change the dates of my reservation?
Can I change my hotel?

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About Crewfare (6)

What is Crewfare™?
How do I contact the Crew?
What is Crewfare Encore™?

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Payment Inquiries (7)

Do you offer payment plans or layaway?
Why did I get a payment error?
How do you checkout with a promo or voucher code?

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Tickets (5)

When will I receive my tickets?
Can I change my shipping address?
Are tickets included?

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General Inquiries (11)

Early/Late Check-in or Check-out
Shuttles / Transportation
Breakfast / Parking / Valet

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Confirmations (3)

How do I ensure my reservation is complete?
I did not receive a confirmation email. What should I do?
Why doesn't the hotel have my reservation on file?

JOIN THE CREW (1)

Get all the details you need to join the Crewfare® CREW—become an ambassador, a crew member, and win big in our epic giveaways!

Join the Crew (3)

Crewfare Ambassadors
Careers
Register Your Hotel

GENERAL POLICIES (1)

Discover clear guidelines on privacy, standards, and more. Your satisfaction is our top priority, so don’t hesitate to reach out with any questions—we’re here to help!

Crewfare Policies (8)

Age Requirements
Payment Plans
Cancellation Policies

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